Privacy Policy

3. This privacy policy applies only to the actions of Prodactive Limited, and Users with respect to this Website and Prodactive Limited’s Services offered from this website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. 

4. For purposes of the applicable Data Protection Laws, Prodactive Limited is the “data controller”. This means that Prodactive Limited determines the purposes for which, and the manner in which, your Data is processed. 

Data collected 

5. We may collect the following Data, which includes personal Data, from you: 

• name; 

• job title; 

• profession; 

• contact Information such as email addresses and telephone numbers; 

• business needs; 

• training requirements; 

in each case, in accordance with this privacy policy. 

How we collect Data 

6. We collect Data in the following ways: 

• data is given to us by you; and 

• data is collected automatically. 

Data that is given to us by you 

7. Prodactive Limited will collect your Data in a number of ways, for example: 

• when you contact us through the Website, by telephone, post, e-mail or through any other means; 

• when you elect to receive marketing communications from us, in writing or verbally; 

• when you use our services; 

in each case, in accordance with this privacy policy. 

Data that is collected automatically   

8. To the extent that you access the Website, we will collect your Data automatically, for example: 

• we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. 

• we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see our Cookie policy. 

Our use of Data 

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: 

• internal record keeping; 

• improvement of our products / services; 

• to deliver requested business services; 

• marketing purposes; 

in each case, in accordance with this privacy policy. 

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below). 

How we share your Data 

11. We may share your Data within the Prodactive Limited group as well as with Smartsheet Inc. and selected third parties who we consider have a legitimate interest in providing services to you.  We require all third parties to respect the security of your personal data and to treat it in accordance with the law.  

12. Unless agreed by you, we do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.  

Keeping Data secure 

13. We will use technical and organisational measures to safeguard your Data, for example: 

• access to your account is controlled by a password and a user name that is unique to you. 

• we store your Data on secure servers. 

13. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hello@prodactive.co.uk 

14. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. 

Data retention 

15. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. 

16. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes. 

Your rights 

17. You have the following rights in relation to your Data: 

• Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. 

• Right to correct - the right to have your Data rectified if it is inaccurate or incomplete. 

• Right to erase - the right to request that we delete or remove your Data from our systems. 

• Right to restrict our use of your Data - the right to “block” us from using your Data or limit the way in which we can use it. 

• Right to data portability - the right to request that we move, copy or transfer your Data. 

• Right to object - the right to object to our use of your Data including where we use it for our legitimate interests. 

18.  To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hello@prodactive.co.uk. 

19. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/. 

20. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it. 

Transfers outside the United Kingdom and European Economic Area 

21. Data which we collect from you may be stored and processed in and transferred to countries outside of the UK and European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the UK or EEA or one of our service providers is situated in a country outside the UK or EEA.  

22. We will only transfer Data outside the UK or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission. 

23. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws. 

Links to other websites 

24. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. 

Changes of business ownership and control 

25. Prodactive Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Prodactive Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. 

26. We may also disclose Data to a prospective purchaser of our business or any part of it. 

27. In the above instances, we will take steps with the aim of ensuring your privacy is protected. 

28. All data disclosed to potential third-party purchasers will be anonymised and adhere to GDPR regulations.

Cookies 

29. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use, the purposes for which we use them and how to remove them see our Cookie policy.  

General  

30. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. 

31. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected. 

32. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 

33. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts. 

Changes to this privacy policy 

Prodactive Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.   
    
  You may contact  Prodactive Limited by email at hello@prodactive.co.uk