You can design this solution in many ways to meet your particular requirements. In this case we have used Dynamic View that ables users to see their requests and edit/updates them, as well as agents to see only and update their requests.
Without Dynamic View, users would need to be shared to the sheet, or for this to be packaged up in a WorkApp.
The solution also triggers off a feedback request when requests are completed and you can see how long items have been open and average completion times.
Smartsheet is remarkably flexible and we love to help clients maximise the value of their investment and use it in as many ways across their business.
Many organisations have processes in place where they need to track requests from people, for example a service desk. With this solution that leverages Dynamic View, a Smartsheet premium application, you can create an elegant and sophisticated solution that enables visibility for requesters, service desk agents and for management alike.
Utilise Dynamic View to create a flexible service desk and ticketing solution for managing service requests, facilitating communication, and tracking performance
