Smart Science, Smarter Workflows: RxCelerate’s Operational Upgrade

The Client

RxCelerate

RxCelerate is a fast-growing outsourced drug discovery and development company based in Cambridge, UK, offering bespoke scientific solutions across the biotech sector. As an emerging SMB scaling rapidly, it needed more structured project and resource management to support continued growth.

The Challenge

As the organization expanded, its processes for project intake, quotation management, and resource allocation became increasingly inefficient. Information was scattered, workflows lacked standardization, and the team had limited visibility into project status, capacity, and departmental decision-making. These gaps made it difficult to plan effectively and sustain expansion.

The Solution

RxCelerate partnered with Prodactive to design a customized Smartsheet ecosystem that centralized work intake, quotation workflows, resource management, timesheets, and portfolio visibility. Using an iterative “start slow to go fast” approach, the team built tailored processes, automated approvals and notifications, integrated dashboards, and adopted Control Center for scalable governance.

The Outcome

The new Smartsheet solution delivered organization-wide visibility, streamlined workflows, and significant time savings—such as a 20% reduction in time spent completing timesheets. Scientists and project managers can now track dependencies, allocate resources accurately, and prevent work from slipping through the cracks. With improved clarity, better reporting, and increased efficiency, RxCelerate strengthened operations and became increasingly self-sufficient in expanding Smartsheet across the business.

Thanks to Prodactive and Smartsheet, projects have never been more organised. Our scientists can look at time plans and spot dependencies across departments, enabling them to plan and allocate resources more efficiently.

Working with Prodactive has been a wonderful experience for a small CRO like us. They have aided us tremendously to implement Smartsheet by customising the tool to our needs. Their team possesses the creativity and knowledge required to build customised assets which is useful is solving the project related problems unique to biotech industry. Highly recommend Rich and his team!

Gundeep Singh, Head of Project Management & Inês Barbosa, Head of Portfolio Management, RxCelerate

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