How Acadia Pharmaceuticals Gained Visibility Across 50+ Health Systems

The Client

Acadia Pharmaceuticals

Acadia Pharmaceuticals is a U.S.-based biopharmaceutical company focused on developing and commercialising medicines for neurological and central nervous system (CNS) disorders — particularly conditions that are difficult to treat and often underserved by existing therapies.

The Challenge

Acadia Pharmaceuticals faced the challenge of managing and migrating extensive health system data across various regions. With no standardised method of tracking this data, along with sales goals and activities, no management reporting view could be generated, requiring a lot of wasted effort in meetings, chasing and reporting. 

The Solution

Phil Robbins, Head of Solutions and Delivery at Prodactive, collaborated closely with Chad Thieman, Director of Health Systems at Acadia Pharmaceuticals, to implement a comprehensive data migration and management solution using Smartsheet. This solution leveraged Control Center to create a blueprint for Health Systems, grouped across eight regions within the United States. 

The solution captured key health system information, lists of facilities under various categories, and key personnel. It also allowed goals and tasks to achieve them to be captured at a health system level, as well as SWOT analyses to be conducted at a regional level. Various metrics were then pulled out at a health system, regional and portfolio level. 

The Outcome

Throughout the project, Phil and Chad maintained regular communication to address any issues and ensure smooth progress. Phil provided detailed updates on the migration status and worked on developing various reports and sheet connections. He also created instructional videos and documentation to assist the Acadia team in using the new system effectively.

The collaboration resulted in the successful migration of health system data, with approximately 50 health systems being stood up within the new Smartsheet solution. The new system provided Acadia Pharmaceuticals with a streamlined and efficient way to manage their data, improving overall data accuracy and accessibility. 

Working with Prodactive has been an extremely positive experience. Of all the vendors I’ve worked with over the course of my 35 years in the industry, Phil stands out as “the top.” When he says he’ll do something, he does it, and his creativity, responsiveness, and ability to find better solutions is first rate.

Phil also went to lengths to build much of the solution before contracts were signed, which built trust, while Fiona’s proactive communication and customer care were critical to ensuring the contractual side went through smoothly. Prodactive absolutely exceeded expectations and were a dream to work with and I would recommend them in a heartbeat.

Chad Thieman, National Director, Health Systems

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